Booking, Cancellation & Refund Policy
Single Journey Travel Co., Ltd. · Effective Date: 1 January 2026
At Single Journey Travel Co., Ltd. (“Company”, “we”, “us”), every journey is designed with meticulous care. We pre-book transport, secure local partners, arrange permissions, and prepare curated experiences in advance. To protect both our guests and our operational commitments, the following cancellation and refund policy applies to all bookings.
✅ 1. How to Cancel
All cancellation requests must be submitted in writing via:
Email : pk@singlejourneytravel.com
WhatsApp : +66 800 500 808
A cancellation is considered valid and effective only once you have received written confirmation from us. The cancellation time is determined by the date and time we receive your written request, measured against the published tour start time in your booking confirmation.
📋 2. Standard Refund Schedule
More than 48 hours before tour start time. Full refund, minus non-refundable payment processing fees (8% of total amount)
24 to 48 hours before tour start time. 50% refund, minus non-refundable payment processing fees (8%)
Less than 24 hours before tour start time. No refund. Non-refundable in full.
No-Show / Late Arrival (15+ min, unreachable). No refund. Treated as a cancellation with less than 24 hours' notice.
Processing fees (8%) charged by third-party payment gateways (e.g., Stripe, Rezgo, Wise) are retained by those providers and are strictly non-refundable in all scenarios.
Refunds are calculated on the base tour fee. Any non-refundable components (see Section 4) are deducted before the refund percentage is applied.
⚠️ Important: If your tour confirmation references a stricter policy (e.g., non-refundable tickets, private charter tours, or promotional rates), that specific policy takes precedence over the Standard Refund Schedule above
🎫 3. Non-Refundable Components
Regardless of the cancellation window, certain costs are 100% non-refundable once committed, including but not limited to:
Museum and attraction entrance tickets
Private vehicle or boat charters
Special permits or government access fees
Pre-ordered meals, experiences, or customised arrangements
Third-party booking fees retained by platforms (e.g., Viator, GetYourGuide, Klook, Airbnb Experiences)
These items will be deducted from the tour total before calculating any applicable refund.
⏱️ 4. Punctuality & No-Show Policy
Please arrive at the designated meeting point at least 15 minutes before the tour start time.
Tours depart on schedule out of respect for all participants.
If you are more than 15 minutes late and cannot be reached by phone or WhatsApp, this will be recorded as a No-Show and treated as a cancellation with less than 24 hours' notice. No refund will be issued.
If you miss a scheduled pickup due to your own delay, any costs for replacement transport to rejoin the tour are entirely your responsibility.
🔄 5. Rescheduling
We will make every effort to accommodate rescheduling requests subject to availability. Please note:
Rescheduling requests must be submitted in writing at least 48 hours before the original tour start time.
Price differences arising from peak-season dates, group size changes, or updated supplier costs will apply.
Non-transferable supplier costs (e.g., pre-purchased tickets) cannot be rescheduled and will remain non-refundable.
Each booking is entitled to one complimentary rescheduling request, subject to availability.
⛅ 6. Cancellation by Single Journey Travel (Weather, Safety & Force Majeure)
Our tours operate rain or shine. However, in the event of:
Severe or dangerous weather conditions
Government orders, public health emergencies, or travel restrictions
Safety risks that cannot be mitigated
Supplier failure or force majeure events beyond our control
We will notify you as promptly as possible and offer the following at our discretion:
Full reschedule to an equivalent date and tour, at no additional cost.
Travel credit valid for 12 months from the original tour date.
Full refund of all refundable amounts (after deducting unavoidable committed third-party costs where applicable).
💳 7. Third-Party Platform Bookings
If your booking was made through a third-party platform (Viator, GetYourGuide, Klook, Airbnb Experiences, TripAdvisor Experiences, or similar):
That platform’s own cancellation and refund policy governs your booking.
All refund requests must be processed directly through that platform.
We are unable to override third-party platform policies or process direct refunds for platform bookings.
🏦 8. Refund Processing
Method: Refunds are returned to the original payment method wherever possible (Wise, bank transfer, or card reversal).
Timeline: Approved refunds are processed within 14 business days of written confirmation.
FX Fees: Any international transaction fees, bank charges, or currency exchange (FX) costs incurred during the refund process will be deducted from the final refund amount.
Currency: Refunds are issued in Thai Baht (THB). Any exchange rate differences at the time of refund are the guest’s responsibility.
⚖️ 9. Governing Law
This Cancellation and Refund Policy is governed by the laws of the Kingdom of Thailand. Nothing in this Policy is intended to remove consumer rights that cannot be waived under applicable Thai consumer protection law.
For any questions or refund requests, contact us at : pk@singlejourneytravel.com or WhatsApp +66 800 500 808.
Single Journey Travel · pk@singlejourneytravel.com · WhatsApp : +66 800 500 808 · singlejourneytravel.com
Curated by PK Journeys · TAT Licence No. : 14/04360