🛡️ Privacy Policy — Single Journey Travel Co., Ltd.

Effective date: January 1, 2026

Single Journey Travel Co., Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you book our services, in compliance with the Thailand Personal Data Protection Act (PDPA).

1) Data We Collect To provide our professional travel services, we may collect:

  • Identity Data: Full name, nationality, and passport/ID details (required for mandatory travel insurance and certain attraction tickets).

  • Contact Data: Email address, phone number (WhatsApp), and hotel/accommodation details for pickups.

  • Financial Data: Payment details are processed via secure third-party gateways (e.g., Stripe, PayPal, Rezgo). We do not store your full credit card information.

  • Technical Data: IP address, browser type, and usage data via cookies when you visit our website.

2) How We Use Your Data We use your data strictly for:

  • Booking Management: Processing your reservations, invoices, and tour confirmations.

  • Service Delivery: Coordinating with local guides and transport providers for your specific itinerary.

  • Legal Compliance: Activating mandatory travel insurance as required by the Department of Tourism (Thailand).

  • Communication: Sending essential updates regarding your tour or responding to your inquiries.

3) Disclosure of Your Data We do not sell your personal data. We only share necessary information with:

  • Third-party Suppliers: Local boat operators, transport providers, or venues only to ensure your tour can be delivered.

  • Insurance Companies: To provide accident coverage during your tour.

  • Legal Authorities: Only if required by Thai law or government regulations.

4) Data Security & Retention We implement security measures to prevent your data from being lost or accessed in an unauthorized way. We retain your data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

5) Your Legal Rights (PDPA) Under the Thailand PDPA, you have the right to:

  • Request access to your personal data.

  • Request correction or deletion of your data.

  • Object to or restrict the processing of your data.

  • Withdraw your consent at any time (though this may affect our ability to provide services to you).

6) Marketing & Photos We may take photos or videos during tours for marketing purposes. As per our Terms & Conditions, you have the right to opt-out. If you do not wish to be photographed, please inform your guide before the service begins.

7) Cookies Our website uses cookies to enhance your experience. You can set your browser to refuse cookies, but some parts of our booking system may become inaccessible.

8) Contact Us If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

  • Single Journey Travel Co., Ltd.

  • Email: pk@singlejourneytravel.com

  • Phone/WhatsApp: +66 800 500 808

  • Address: 414/1 Phitsanuloke Road, Si Yak Mahanak, Dusit, Bangkok 10300 Thailand.