📝 Terms & Conditions (Thailand) — Single Journey Travel Co., Ltd.
Effective date: January 1, 2026
These Terms & Conditions (“Terms”) apply to all tours, activities, transport, tickets, and travel-related services (“Services”) booked with Single Journey Travel Co., Ltd. (“Single Journey Travel”, “we”, “us”, “our”). By booking, paying a deposit, or joining a tour, you (“Guest”, “you”, “your”) agree to these Terms.
Important: This is a solid “industry-standard” template for Thailand. For maximum protection, have a Thailand-based lawyer review it for your exact license details, payment flow, and partners.
1) Definitions
Booking: Your reservation for any Service.
Deposit: Partial payment to secure a Booking.
Start time / Tour date: The date/time shown on your confirmation.
Third-party supplier: Any independent provider (e.g., hotel, transport operator, boat company, venue, attraction, activity operator).
Pay-As-You-Go / Guide-Only Service: A specific tour model where the booking fee covers only the professional guide's time and curation. All other personal expenses during the tour are paid directly by the Guest.
2) Scope of Services
2.1 We provide local tours, guides, private itineraries, and travel arrangements in Thailand and, where stated, abroad.
2.2 Some Services may be delivered by third-party suppliers. Where we act as an agent/arranger, the supplier’s rules may also apply (e.g., ticket terms, baggage rules, safety rules).
2.3 Tour guiding in Thailand is a regulated profession; we operate with licensed tourism professionals where required.
2.4 For "Bespoke" or "Guide-Only" private tours, our Service covers the professional guide fee, itinerary design, and local navigation. Guests are solely responsible for managing their own budget for on-the-spot expenses, including but not limited to food, drinks, public/private transportation, and attraction admission fees.
3) Booking & Contract Formation
3.1 A Booking is confirmed only when we receive (a) a Deposit, or (b) Full Payment (as specified on your invoice/checkout).
3.2 The person making the Booking confirms they have authority to accept these Terms for all participants.
3.3 We may request: full names (as on passport/ID), nationality, DOB (if required for tickets/insurance), dietary needs, hotel details, and a reachable phone/WhatsApp.
4) Prices, Currency, Taxes
4.1 Prices are quoted in Thai Baht (THB) unless stated otherwise.
4.2 Prices may change due to fuel, supplier price changes, exchange rates (for overseas components), or government/park/attraction fee changes. If your Booking is already confirmed, price changes apply only if you request changes or if a supplier imposes mandatory surcharges after confirmation (we will show evidence where possible).
4.3 Bank charges, card fees, FX fees, and intermediary fees (if any) may be non-refundable.
4.4 Exclusions: Unless explicitly listed as "Included" in your booking confirmation, our prices do not cover personal expenses, meals, gratuities/tips for guides, public transit (BTS/MRT), taxis, or third-party venue tickets.
5) Payment Methods
We may accept (as available): bank transfer, credit/debit card, payment links, or other approved methods. Full balance must be paid by the due date shown in your invoice/confirmation. Online payments may be subject to third-party payment gateway fees which are non-refundable in the event of cancellation.
6) Guest Changes (Amendments)
6.1 Requests to change date/time, pickup, guest names, or group size must be submitted in writing (email/WhatsApp is fine).
6.2 Changes are subject to availability and may incur:
supplier change fees,
fare differences,
administrative fees,
increased rates (e.g., peak days).
6.3 Name changes for tickets may be impossible or charged by suppliers.
7) Changes by Single Journey Travel (Itinerary / Operations)
7.1 We may adjust the itinerary for safety, weather, traffic, crowd control, religious events/closures, or operational reasons.
7.2 We will aim to keep the experience equivalent. If a key inclusion becomes unavailable, we may offer a reasonable alternative, reschedule, or refund the affected portion (case-by-case).
8) Cancellation & Refund Policy (Standard)
Note: Some products have stricter rules (e.g., non-refundable tickets, private charters, last-minute bookings). Your confirmation may override this section for specific items.
8.1 Cancellation by Guest (Tours/Services operated by us)
7+ days before tour date: Full refund minus non-refundable fees/costs (including a standard 8% deduction for third-party platform and payment gateway processing fees).
3–6 days before: 50% refund
<48 hours before / same day / no-show: No refund
8.2 Non-refundable Components (Very common in Thailand)
If your Booking includes items that are non-refundable (e.g., attraction tickets, flights, some hotels, private vehicle charter blocks, special permits), refunds are limited to the refundable portion after deducting actual supplier charges.
8.3 No-Show / Late Arrival
If you are more than 15 minutes late without contact, it may be treated as a no-show and is non-refundable.
If you miss a pickup due to your own delay, we are not responsible for replacement transport costs.
8.4 Cancellation by Single Journey Travel
We may cancel due to safety, severe weather, supplier failure, or other operational reasons. In that case, we will offer reschedule or refund (full or partial depending on what was delivered / supplier rules).
8.5 Refund Method & Timing
Refunds are processed to the original payment method where possible, typically within 14 business days (bank/card posting times may vary).
8.6 Statutory Rights (Thailand)
Nothing in these Terms is intended to remove consumer rights that cannot be waived under applicable Thai law (including consumer protection principles that may apply to certain transaction types).
9) Force Majeure
9.1 Force majeure includes events beyond reasonable control (e.g., natural disasters, storms, pandemics, government orders, strikes, closures, civil unrest). Thailand’s Civil and Commercial Code recognizes force majeure broadly.
9.2 If force majeure affects your Booking, we may offer reschedule, credit, reroute, or refund of the refundable portion after unavoidable supplier costs.
10) Travel Documents, Visas, Entry Rules
10.1 You are responsible for passports, visas, re-entry permits, vaccination requirements, and compliance with immigration/customs laws.
10.2 If you are denied entry or cannot travel due to documentation issues, it is treated as a Guest cancellation.
11) Health, Fitness, Safety & Risk
11.1 You must disclose relevant medical conditions, allergies, pregnancy, mobility limitations, or other risks before the tour.
11.2 You are responsible for bringing and using personal medications and following guide instructions.
11.3 Some activities (boats, trekking, cycling, muay thai training, water activities) carry inherent risks. You agree to participate at your own risk and follow safety rules.
11.4 We may refuse participation (without refund) if a Guest is intoxicated, violent, or acting unsafely, or if continuing would endanger the group.
12) Insurance
12.1 Travel insurance is strongly recommended for all Guests (medical, accidents, theft, trip interruption).
12.2 Unless explicitly stated, our prices do not include personal travel insurance.
13) Accessibility
13.1 Accessibility varies by location in Thailand (sidewalks, boats, old towns, temples with stairs).
13.2 If you require wheelchair access, step-free routes, or other accommodations, you must inform us in advance so we can confirm feasibility.
13.3 If accessibility needs were not disclosed and the service cannot be safely delivered, it may be treated as a Guest change/cancellation.
14) Minors
14.1 Minors must be accompanied by a parent/guardian unless we confirm otherwise in writing.
14.2 For certain data processing and consents for minors, PDPA-related rules may apply.
15) Pickups, Meeting Points, Timekeeping
15.1 Pickup times are estimates and may change due to Bangkok traffic, weather, events, or police closures.
15.2 You must be reachable by phone/WhatsApp at pickup time.
15.3 If you provide the wrong location or are unreachable, any resulting costs are your responsibility.
15.4 Designated Meeting Points: For certain walking tours or bespoke itineraries, the starting location may be a public transit station (e.g., MRT (Subway) or a BTS station). You are strictly responsible for arriving at the designated meeting point on time.
16) Behavior, Local Customs, and Thai Law
16.1 You agree to respect Thai culture, temples (dress code), local communities, and wildlife.
16.2 Illegal drugs, weapons, harassment, or criminal behavior will result in removal from the tour with no refund and may be reported to authorities.
16.3 You are responsible for any damage you cause to vehicles, hotels, venues, or property.
17) Third-Party Suppliers
17.1 We are not responsible for acts/omissions of third-party suppliers (delays, cancellations, service failures), but we will provide reasonable assistance to help you rebook or claim refunds where possible.
17.2 Supplier terms may apply in addition to these Terms.
18) Liability Limitations
18.1 To the maximum extent permitted by applicable law, we are not liable for indirect or consequential losses (lost enjoyment, missed flights, etc.).
18.2 Our total liability for any claim is limited to the amount you paid for the affected Service, except where liability cannot be limited under applicable law.
19) Indemnity
You agree to indemnify and hold us harmless from claims, damages, fines, or costs arising from your unlawful acts, negligence, or breach of these Terms.
20) Photos, Video, and Marketing Use
20.1 We may take photos/videos during tours for marketing.
20.2 If you do not want to appear, inform us before the tour starts; we will respect this where practical.
21) Intellectual Property
All website content, itineraries, text, branding, and media are owned by Single Journey Travel or licensed to us. You may not reproduce or resell our materials without written permission.
22) Personal Data & Privacy (Thailand PDPA)
22.1 We collect and use personal data to operate your Booking (contact, logistics, tickets, insurance coordination, supplier confirmations).
22.2 We process personal data in line with Thailand’s Personal Data Protection Act (PDPA) principles and data subject rights (access, deletion, objection, etc.).
22.3 We may share necessary details with suppliers only to deliver your Services (e.g., hotel pickup list, ticketing).
22.4 For details on retention, security, and rights requests, refer to our Privacy Policy (or request it from us).
23) Complaints & Service Issues
23.1 If something goes wrong on-tour, you must inform the guide or our support contact immediately so we can fix it in real time.
23.2 Any formal complaint should be submitted in writing within 7 days after service completion, including booking reference and evidence.
24) Governing Law & Dispute Resolution
24.1 These Terms are governed by the laws of the Kingdom of Thailand.
24.2 Disputes will be handled in the competent courts of Thailand, unless we agree to an alternative dispute process in writing.
25) Updates to These Terms
We may update these Terms from time to time. The version published on our website on the date of your Booking applies to that Booking (unless required otherwise by law).
26) Contact
Single Journey Travel Co., Ltd.
Email: pk@singlejourneytravel.com
Phone/WhatsApp: +66 800 500 808
Office hours: Sun–Fri, 08:00–20:00 (GMT+7) / Sat 13:00-20:00 (GMT +7)