Terms & Conditions
Single Journey Travel Co., Ltd. · Effective Date: 1 January 2026
These Terms and Conditions (“Terms”) govern all tours, activities, transport, tickets, and travel-related services (“Services”) arranged or operated by Single Journey Travel Co., Ltd. (“Company”, “we”, “us”, “our”). By making a booking, paying a deposit, or participating in any of our Services, you (“Guest”, “you”, “your”) confirm that you have read, understood, and agreed to these Terms in full.
📖 1. Definitions
Booking: A confirmed reservation for any Service, secured by deposit or full payment.
Deposit: A partial payment made to confirm a Booking.
Tour Start Time: The scheduled date and time stated on your booking confirmation.
Third-Party Supplier: Any independent provider engaged to deliver part of your Service, including hotels, transport operators, boat companies, venues, and activity operators.
Bespoke / Guide-Only Service: A tour model where the booking fee covers the professional guide’s time and itinerary curation only. All personal on-site expenses (transport, meals, attraction admission) are the Guest’s direct responsibility.
Non-Refundable Component: Any item pre-committed and paid to a third-party supplier that cannot be recovered (e.g., tickets, charters, permits).
🌟 2. Scope of Services
2.1 We provide local guided tours, private itineraries, and travel arrangements primarily within Thailand, and internationally where expressly stated.
2.2 Tour guiding in Thailand is a regulated profession. We operate with licensed tourism professionals where required and hold TAT Licence No. 14/04360.
2.3 Some Services are delivered in whole or in part by Third-Party Suppliers. Where we act as arranger or agent, the supplier’s own rules (safety, baggage, ticket conditions) may apply in addition to these Terms.
2.4 For Bespoke or Guide-Only Services, our scope is strictly limited to professional guiding, itinerary design, and local navigation. Guests are solely responsible for their own on-site expenditure.
📝 3. Booking & Contract Formation
3.1 A Booking is confirmed when we receive a Deposit or Full Payment as specified in your invoice or checkout.
3.2 The person making the Booking represents and warrants that they have authority to accept these Terms on behalf of all participants named in the Booking.
3.3 We may request: full names (as per passport or ID), nationality, date of birth (where required for tickets or insurance), dietary and health information, hotel details, and a reachable WhatsApp number.
3.4 Bookings made on behalf of minors require explicit consent from a parent or legal guardian.
💰 4. Prices, Currency & Taxes
4.1 All prices are quoted in Thai Baht (THB) unless expressly stated otherwise.
4.2 Prices are subject to change due to fuel surcharges, supplier revisions, exchange rate fluctuations, or government-imposed fees. Confirmed bookings are protected from price increases unless you request amendments or a supplier imposes mandatory surcharges.
4.3 Unless explicitly listed as “Included” in your confirmation, our prices exclude personal expenses, meals, gratuities, public transit (BTS/MRT/taxi), and third-party attraction tickets.
4.4 Online payment processing fees (typically 8% of the transaction total) are retained by third-party gateways and are strictly non-refundable in all scenarios.
💳 5. Payment Methods
We accept payment via Wise bank transfer, credit/debit card (via secure payment gateway), approved payment links, and other methods confirmed at checkout. Full payment or deposit is due by the date specified in your invoice. Failure to pay by the due date may result in automatic cancellation of the Booking.
✏️ 6. Guest Amendments
6.1 Requests to amend date, time, pickup location, group size, or participant details must be submitted in writing (email or WhatsApp).
6.2 Amendments are subject to availability and may incur supplier change fees, fare differences, and peak-season premiums.
6.3 Name changes on pre-purchased tickets may be impossible or subject to supplier charges.
🔄 7. Itinerary Changes by Company
7.1 We reserve the right to modify route, timing, or included stops for reasons of safety, weather, traffic, public events, religious closures, or operational necessity.
7.2 Where a key inclusion is unavailable, we will offer a reasonable alternative of equivalent value, a reschedule, or a proportional refund of the affected component.
❌ 8. Cancellation & Refund Policy
The following standard schedule applies to all direct bookings. For the full policy, including non-refundable components and No-Show rules, refer to our separate Cancellation & Refund Policy document, which forms part of these Terms.
More than 48 hours before Tour Start Time: Full refund minus non-refundable payment processing fees (8%).
24 to 48 hours before Tour Start Time: 50% refund minus non-refundable payment processing fees (8%).
Less than 24 hours / No-Show: No refund. Strictly non-refundable.
Note: If your tour confirmation references a stricter policy (e.g., non-refundable tickets, private charters, promotional rates), that policy supersedes this section.
Platform bookings (Viator, GetYourGuide, Klook, Airbnb Experiences, etc.) are governed by that platform’s own cancellation policy.
⛅ 9. Force Majeure & Cancellation by Company
If we cancel due to severe weather, government orders, public health emergencies, force majeure, or safety risks beyond our control, we will offer: (a) a full reschedule at no additional cost, (b) a 12-month travel credit, or (c) a refund of all refundable amounts after deducting unavoidable committed third-party costs. We will not be liable for consequential losses (e.g., flights, accommodation) arising from such cancellations.
🚮 10. Travel Documents, Visas & Entry Requirements
10.1 You are solely responsible for ensuring you hold a valid passport, appropriate visa, re-entry permits, vaccination certificates, and all documentation required for entry into Thailand or any other destination.
10.2 If you are denied entry or cannot travel due to documentation failure, this is treated as a Guest cancellation under Section 8.
❤️🩹 11. Health, Safety & Risk
11.1 You must disclose relevant medical conditions, allergies, pregnancy, mobility limitations, or other factors that may affect your participation before the tour.
11.2 You are responsible for carrying and administering your own medications, and for following all guide and safety instructions throughout the tour.
11.3 Certain activities (boat trips, cycling, trekking, water-based activities) carry inherent risks. You agree to participate at your own risk and to comply with all applicable safety rules.
11.4 We reserve the right to exclude any Guest from a tour without refund if they are intoxicated, exhibit dangerous behaviour, or pose a risk to themselves or other participants.
🛡️ 12. Travel Insurance
12.1 Comprehensive travel insurance is strongly recommended for all Guests, covering medical emergencies, accidents, cancellation, loss of belongings, and trip interruption.
12.2 Mandatory accident insurance may be activated on your behalf as required by the Department of Tourism (Thailand). This does not substitute comprehensive personal travel insurance.
♿ 13. Accessibility
13.1 Many of Thailand’s historic and natural sites involve uneven surfaces, steps, boats, or terrain with limited accessibility infrastructure.
13.2 If you require wheelchair access, step-free routes, or other accommodations, you must inform us in writing at the time of booking. We will confirm feasibility before accepting the reservation.
13.3 If accessibility needs were not disclosed and the service cannot be safely delivered, it may be treated as a Guest cancellation.
👪 14. Minors
14.1 Guests under the age of 18 must be accompanied by a parent or legal guardian unless we have confirmed otherwise in writing.
14.2 The parent or guardian accepts full responsibility for the minor’s participation, safety, and behaviour during the tour.
14.3 PDPA-related consent requirements apply to data processing for minors.
⏰ 15. Pickups, Meeting Points & Timekeeping
15.1 Pickup times are estimates. Variations may occur due to Bangkok traffic, weather, public events, or police activity.
15.2 You must be reachable by phone or WhatsApp at the scheduled pickup time. If you provide an incorrect location or are unreachable, any resulting additional costs are your responsibility.
15.3 For walking tours or bespoke itineraries where the starting point is a public transit station (BTS, MRT, or similar), you are solely responsible for arriving at the designated meeting point on time.
15.4 Tours depart on schedule. If you are more than 15 minutes late and unreachable, your booking may be treated as a No-Show with no refund.
🛑 16. Behaviour, Local Customs & Thai Law
16.1 You agree to respect Thai culture, customs, and religious sites (including appropriate dress at temples), local communities, and wildlife.
16.2 Illegal substances, weapons, harassment, or criminal behaviour will result in immediate removal from the tour with no refund, and may be reported to the relevant authorities.
16.3 You are financially responsible for any damage you cause to vehicles, properties, venues, or equipment during the tour.
🔗 17. Third-Party Suppliers
17.1 We are not responsible for acts or omissions of Third-Party Suppliers, including delays, cancellations, quality of service, or safety incidents.
17.2 We will provide reasonable assistance to help you address issues with Third-Party Suppliers, but liability remains with the relevant supplier.
⚖️ 18. Limitation of Liability
18.1 To the fullest extent permitted by applicable Thai law, we are not liable for indirect, consequential, or special losses arising from participation in our Services (e.g., missed connections, loss of enjoyment, flight changes).
18.2 Our total aggregate liability for any claim shall not exceed the total amount paid by you for the specific affected Service.
18.3 Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
🛡️ 19. Indemnity
You agree to indemnify, defend, and hold harmless Single Journey Travel Co., Ltd., its officers, guides, partners, and agents from and against any claims, damages, fines, or costs (including legal fees) arising from: (a) your breach of these Terms; (b) your negligence or unlawful acts; or (c) third-party claims arising from your conduct during a tour.
📸 20. Photography, Video & Marketing
20.1 We may photograph or video participants during tours for marketing purposes, including use on our website and social media channels.
20.2 If you do not wish to be photographed, please inform your guide before the tour commences. We will respect this preference wherever reasonably practicable.
20.3 You may not commercially use or reproduce photographs taken by our guides or company representatives without prior written permission.
© 21. Intellectual Property
All website content, tour itineraries, branding, photography, and written materials created by us are owned by Single Journey Travel Co., Ltd. or are used under licence. You may not reproduce, distribute, or resell any of our materials without prior written consent.
🔒 22. Personal Data & Privacy (PDPA)
22.1 We collect and process personal data strictly to manage your Booking and deliver our Services, in compliance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA).
22.2 We share necessary data with Third-Party Suppliers and insurance providers only to the extent required to deliver your booked Service.
22.3 You have rights of access, correction, deletion, and objection under the PDPA. For full details, refer to our Privacy Policy (available at singlejourneytravel.com or on request).
💬 23. Complaints & Service Issues
23.1 If an issue arises during your tour, you must notify your guide or our support contact immediately to allow us the opportunity to resolve it in real time.
23.2 Formal complaints must be submitted in writing within 7 days of service completion, including your booking reference and supporting evidence.
23.3 We will acknowledge all complaints within 5 business days and aim to resolve them within 21 business days.
🇻🇳 24. Governing Law & Dispute Resolution
24.1 These Terms are governed by the laws of the Kingdom of Thailand.
24.2 Any dispute arising from these Terms shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be submitted to the jurisdiction of the competent courts of Thailand.
24.3 Nothing in these Terms limits any statutory rights you may hold under applicable Thai consumer protection law.
📅 25. Updates to These Terms
We may revise these Terms from time to time to reflect changes in law, our operations, or service offerings. The version published on our website on the date of your Booking applies to that Booking. Material changes will be communicated to active customers where practicable.
📞 26. Contact
Single Journey Travel Co., Ltd.
414/1 Phitsanuloke Road, Si Yak Mahanak, Dusit, Bangkok 10300, Thailand
Email : pk@singlejourneytravel.com
Phone / WhatsApp : +66 800 500 808
Website : singlejourneytravel.com
Office Hours : Sunday – Friday 08:00–20:00 (GMT+7) | Saturday 13:00–20:00 (GMT+7)
Single Journey Travel · pk@singlejourneytravel.com · WhatsApp : +66 800 500 808 · singlejourneytravel.com
Curated by PK Journeys · TAT Licence No. : 14/04360